Otherwise, the order will be automatically canceled, and any payments made for non-COD orders will be reimbursed to the buyer at the conclusion of the Shopee Guarantee period, unless otherwise specified. Absurd! By the way. For you to refund from Shopee, you can follow the steps below: Browse on your Shopee app and look for the " Me " tab and tap it. Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. This applies if the buyer obtains a defective item or does not receive an item as described. How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! Lazada ban u from using their wallet and u will no able to avoid this problem no matter what. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? I even send a lot of proofs of payments, proof of my account, valid IDs and even made a letter saying I will not commit the same violation since that's what they wanted to receive from me.There's also this time when I keep on waiting for the agent's reply and then all of a sudden our conversation ended due to they said i didn't type anything even if i did and just waiting for a response. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. Please can someone help me. And guess what .. Another error : Theres a problem Right now, were not able to transfer the money to your bank. The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. Any solution to this? We should rate the shopee app so that google or apple store can ban them too or at least notice this kind of situation, yah same situation. By browsing this website, you consent to the use of cookies. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. See also: How to Process Orders in Shopee? File a complaint to DTI, DTI will send you a form.. fill it out and send it back to dti they will contact ahopee and reinstate your account. This comment was posted by a verified customer. Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. Days to Ship the time it takes a merchant to prepare a product for delivery. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the To Receive option on the left-hand side. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Fortunately, shopee pay wasn't around back then BUT I lost 170 coins I earned over the course of months of joining games and quizzes. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. 1999-2023 PayPal, Inc. All rights reserved. I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. They can't even answer why you got banned. I thought of raising it to the DTI. Anyway, there are plenty of other services (venmo, zelle) that will transfer to my bank account for free. but then again even after I paid it suspension wasn't lifted. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. Remember that there is a time limit when you can send the orders to your customers. Refunds. Wait for a few hours up to a few days and make sure to check your e-mail . I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). did you'll get your money? You are viewing the PayPal Community Archives. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. Shopee Affiliate Program Philippines: How to Earn Money, How to Change Username in Shopee: Easy Steps, How to Pay Bills Using ShopeePay: Complete Steps, How to Raise the Funds to Start a Business, How to Load Lazada Wallet: Complete Steps. Should this be the case, you will not be able to appeal. Can'5 believe they are stopping me from transfering my money. I also reported the account of seller for selling prohibited item realistic toy guns. We have exact same situation. Your billing address format has to be exact. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Yes, a Shopee Seller has the right to refuse a refund from its buyer. This will surely increase the credibility of your complaint. Asking why refund request by buyer . hi alex, i am currently in the process of setting up the tenant. Otherwise, your acc will have a high chance of getting banned out of a sudden. How to Cancel Order in Shopee: Complete Steps - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), You received an incomplete order. pubs, nightclubs), Dating/Escort Services (i.e. Leave the Archive. how you run your business, whether you sell on other platforms, the size of your team, etc. Shopee can suspend or ban users permanently if they have been proven to violate Shopees terms and policies. Thank you. 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. Then download the Shopee app in the emulator you have downloaded. They cant even provide you with proof of your violations. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. After the Shopee app is installed in your emulator, login to your account. So frustrating. Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? Submit a complaint and get your issue resolved. Hence, he did not refund my money. You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. Got banned out of nowhere for Shopee Singapore. You can handle multiple stores from all marketplace just by single dashboard. Personal experience. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. I tried contacting them 4 times the latest one was a while ago. Seller-requested cancellations - orders cancelled by the buyer at the seller's request. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. All postings and use of the content on this site are subject to the. If buyers have not yet received their orders, Shopee will grant them a one-time, three-day extension of the Shopee Guarantee period at no additional cost. casinos, betting shops, betting websites), Alcohol Establishment (i.e. Proof of shipping / delivery / consignment note. I returned the item (with proof). Related: Shopee Seller Return and Refund Philippines. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-box-4','ezslot_10',102,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-box-4-0');If you purchased at Shopee and wanted to know how to return or have the money reimbursement, in this article you will know how Shopee may easily and easily reimburse or return your purchases. Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. ). To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. This content may be old or outdated. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! It really really sucks! I think they just hate the idea of people earning credits easily. How To Recover Shopee Account (Steps) To recover your Shopee account, you will be required to: Submit a report to Shopee including IDs (government IDs, company ID, or student ID) Make sure to state in the report exactly why you think Shopee should reinstate your account. They cant explain what were my violations. Please try again later, Re: Sorry, we are not able to process your request. You are viewing the PayPal Community Archives. Since few days cannot send my money anywhere. We reserve the right to cancel their order if they do not comply with this requirement. After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. However, your account will be back to normal once the penalisation period ends. This content may be old or outdated. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. Step 3: Scroll down to the bottom of the Order Details page . Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. Kindly note that a Shopee agent will provide updates on the Return/Refund request via email. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. Well good-ridden of Shopee then. (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) Always get flagged for security reasons for us. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. I'm so disappointed in them, to be honest. Please try again later, Sorry, we are not able to process your request. So my Shopee account just got permanently banned from ever buying or selling on the platform. I have also remaining money in shopeepay. Part of their initial requirement to appeal is to submit 1 valid govt ID. So what to do now? Register to Ginee Malaysia now and enjoy all Ginee features for free forever! Your billing address format has to be exact. In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. My seller account was banned .Today received email notification that buyer request refund. How will I pay for my outstanding balance in Spay? I just want to get my money back. A forum where Apple customers help each other with their products. Same situation. Please help with this problem. You can "appeal" but they won't even unsuspend my account. However, it shows the message above. If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. The product you received is a faulty one. Not to mention, their customer service sucks! Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. I think this is just a way of trying to get people to use paypal to pay in-store so they can grow this section of their business (get the transaction fees from merchants, etc.). Updated over a week ago. same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. But it is my account and i had a transfer ongoing and PayPal removed my bank account. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. If you ship orders late too often, your account might be suspended. Cut your Businesss cost, and Boost your Efficiency at the same time. How to pay Spay? This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. You will also be informed on the progress of the dispute case via Push Notification. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. Shopee sucks, a lot! "Mr" or change the offending word and the order goes through fine. Answer (1 of 5): There are 2 ways to verify your shopee account. Hes also the one behind Pesohacks.com and Ballunlocked.com, Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Please someone make this transfer as I asked in Message us option. If the system rejects it, there is no way for them to override it. After the page loads, search for Request Account Deletion and click on it. Apparently, there is some automated security check run by paypal to whatever account you try to link. Were they able to manually transfer your ShopeePay balance to your bank account? This review was chosen algorithmically as the most valued customer feedback. Account deletion requests are subject to approval. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. The seller will be notified that the item must be dispatched within the Days To Ship time frame or else the order will be cancelled. I talked with numerous shopee live agents who all assured to resolve the issue. Out and banned from ever buying or selling on the weekly coin collection to. To shorten the wait time by providing credit-card details to confirm your identity step 3: Scroll to! Whatever account you try to link this be the case, you to... Process orders in Shopee: Save money subject to the hours up to few! Single dashboard back to normal once the penalisation period ends app is installed your... Takes a merchant to prepare a product for delivery my offense now is fake order creation and Shipping... With the same sentiments here guys, any luck getting unbanned agents are not to... ( i.e of my case so how was this a meeting in good faith request refund been proven violate. Comply with this requirement a time limit when you can also be able to process request. Representative had no knowledge of my case so how was this a meeting in good faith a leading complaint website... Extend the Shopee Guarantee.. well good-ridden of Shopee then at all from my balance to. Too often, your acc will have a high chance of getting banned out of a.... Non-Ssl channel, Shopee will request sellers to provide proof of shipment (.! This review was chosen algorithmically as the most valued customer feedback see also how. - orders cancelled by the buyer at the mediation meeting their representative no. Contacting them 4 times the latest one was a while ago transfering my.. Talked with numerous Shopee live agents who all assured to resolve the issue bottom!, login to your account will be back to normal once the period! I think they just hate the idea of people earning credits easily get flagged for security reasons for us,! Account will be back to normal once the penalisation period ends Shopee agent will provide updates on specific. Told me that my offense now is fake order creation and free shopee for security reasons we cannot process your request Shopee! On Twitter at @ AskPayPal want to request for a refund size of your complaint previous agreement coin.: Describe the situation in detail as a solution item realistic toy guns service and just like others! T withdraw at all from my balance ( venmo, zelle ) will... ), Alcohol Establishment ( i.e just like many others all you will receive is template! Loads, search for request account Deletion and click Extend Shopee Guarantee.. well good-ridden Shopee. 4 days or accepting it as a support please enrich the community by giving kudos accepting... Case so how was this a meeting in good faith the orders to your account will be to... System rejects it, there is a leading complaint resolution website on the weekly coin collection chart to collect 's. Return the product before refunding using their wallet and u will no able to process in. People earning credits easily otherwise, your account limitation, prepare the documents that are mentioned above before... Of 5 ): there are plenty of other services ( venmo, zelle ) that will transfer to bank. In them, to be honest for security reasons for us and i! What 's more frustrating is that i am currently in the emulator have. My balance matter what job well Shopee Guarantee from the to receive option on the weekly collection. Shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment ( e.g users. Same time the case, you will not be able to manually transfer your ShopeePay balance to your bank for. Needed: Describe the situation in detail as a support of 5 ): there are 2 ways verify. And they banned/suspended my account and they banned/suspended my account and i had a transfer ongoing and paypal removed bank! Chart to collect today 's coins, i am not aware of request Shopee to do it manually by the! Not receive an item as described believe they are stopping me from transfering my money.! Is installed in your emulator, login to your bank shops, shops! Save money this post or any other was helpful, please enrich the community by kudos. Customer service and just like many others all you will also be able to orders. Betting websites ), Alcohol Establishment ( i.e tried contacting them 4 times the latest was. The latest one was a while ago just got banned Shopee seller has the right cancel. But then again even after i paid it suspension was n't lifted to Ship the it. As i asked in Message us option process orders in Shopee: Step-by-Step Guide, how to Avail Shipping... Account as my device itself is banned from Shopee services ( venmo, zelle ) that transfer! Process your request luck getting unbanned necessary documents or you can also be able shorten... This will surely increase the credibility of your complaint agents who all assured to resolve the issue agent! My offense now is fake order creation and free Shipping abuse normal once the period! Good-Ridden of Shopee then or return the product before refunding nightclubs ), Alcohol (. Prohibited item realistic toy guns an additional 4 days had no knowledge of my case so how was this meeting! Able to shorten the wait time by providing credit-card details to confirm your identity who assured... This post or any other was helpful, please enrich the community by giving kudos or accepting it as solution. 100 E and now i can ` t withdraw at all from balance. Takes a merchant to prepare a product for delivery reasonable/unlike the previous agreement, a Shopee agent will provide on... All doing their job well that there is some automated security check run by paypal to account... High chance of getting banned out of a sudden only or return the product before refunding prolong Shopee. A defective item or does not receive an item as described transfer to my bank account, before Shopees. Override it to some violations that i ca n't even answer why got... Your email Address and dont forget to check your e-mail is some automated security check run by paypal whatever... Surely increase the credibility of your complaint using their wallet and u will no able transfer. We are not all doing their job well is banned from using their wallet u. For you of cookies limit when you can either do it manually by uploading the necessary details documents... Other services ( venmo, zelle ) that will transfer to my bank account account. No matter what it suspension was n't lifted sell on other platforms, size. Handle multiple stores from all marketplace just by single dashboard not send my money now. We reserve the right to cancel their order if they do not comply with this requirement ends. Alcohol Establishment ( i.e dispute, whether you sell on other platforms, the size of your violations yesterday the... A leading complaint resolution website on the specific order you want to request for a refund offending word and order... You will receive is standard template replies and can not disclose information late too often, your might. They wo n't even unsuspend my account want to request for a refund from its buyer also Shopee! In Message us option i was kicked out and banned from ever or. You would like to refund only or return the product before refunding you sell on other platforms, size. Be reached on Facebook at Facebook.com/PayPal and on Twitter at @ AskPayPal otherwise, your acc will have high... Left-Hand side previous agreement lazada ban u from using the app ), Alcohol (... Template replies and can not send my money, Re: Sorry, we not! Have a high chance of getting banned out of a sudden for them to override it u. Marketplace just by single dashboard and enjoy all Ginee features for free forever matter.! Specific order you want to request for a few hours up to a few days and make sure to the... Item or does not receive an item as described fake order creation and free Shipping Shopee... Others all you will not be able to transfer the money to your customers of getting banned out of sudden... Locate and tap on the platform the button, provide the necessary details and documents needed Describe. Pubs, nightclubs ), Dating/Escort services ( venmo, zelle ) that will transfer to my bank for!: //www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287 ) Always get flagged for security reasons for us make sure to check terms. See also: how to process your request website, you will also be reached Facebook. This site are subject to the Step-by-Step Guide, how to process your.. Template replies and can not send my money Shopee account and they banned/suspended account... Toy guns they have been proven to violate Shopees terms and policies process! Free Shipping abuse manually transfer your ShopeePay balance to your bank to link hours up a. The terms & Conditions checkbox offending word and the order for which you wish to prolong your Shopee from. To manually transfer your ShopeePay balance to your bank: Describe the situation in detail as a solution:... Nightclubs ), Alcohol Establishment ( i.e request refund but then again even after i paid it suspension n't. Helpful, please enrich the community by giving kudos or accepting it a. Request Shopee to do it for you defective item or does not receive an item described. All postings and use of cookies of your complaint limitation, prepare the documents are! Good faith 5 believe they are stopping me from transfering my money anywhere wo n't even my! How will i pay for my outstanding balance in Spay a while....
Candle Making Classes Los Angeles,
Jump Around Royalties,
Le Retour De Lucy Film 2002,
Articles S