Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. While doing this the price increased. Very disappointed about lack of inclusion of evening meal and breakfast. . Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). We also ensure all reviews are published without moderation. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. Family friendly Brittany Ferries understands that family travel plans can change. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. If you are exempt and have a doctors letter it will not be accepted. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Since 2017. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. 17,424. direct ferries offer the widest choice of . Any 'refund' will come off the final balance. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. You rock! BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. read more, Ferry Portsmouth to Santander. Just been offered a free bottle of water, due to EU regulations apparently. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Flexi : Free amendments up to 4 hours prior to outward sailing. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Hmm. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Also purchased flexi ticket six days later you gave free upgrade when booking. It has been 4 weeks since my first email. OP. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. Lets have a look at different types of tickets. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. View full details. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Full payment is required if booking within 60 days of travel. . Reviewed 10 May 2022 via mobile. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Stop by and enjoy all we have to offer. Trains to Belfast. Also purchased flexi ticket six days later you gave free upgrade when booking. FERRY ONLY. Is BF really so inflexible? I just hope I've got the upgrade to a flexi ticket correct!! How to Claim a Brittany Ferries Refund Fast. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. Continental breakfast more than adequate and you could pay to upgrade to full cooked. MH. But what annoys me is having altered your crossing if you need to . However, what that means for passengers is greater confidence all round. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. No doubt I'll be told to claim on my insurance again! These tickets require a 50% deposit at the time of booking, which is non-refundable. Not good enough Brittany Ferries. As always, the food will be great and the company will be awesome. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. Much better. Dear Dean, Thank you for taking the time to write a 4* review. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. It looks like the link pointing here was faulty. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Thank you for choosing to travel with us and try this route and ferry for the first time. We understand that this is not the service that our customers have come to expect, so I do apologise. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Useful1. Brittany Ferries General Ferry Booking Terms and Conditions. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Depending on your chosen ticket type, the conditions for cancellations will vary. Cancellation rules vary according to ticket type. Disgraceful, unconscionable, uncaring and . Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. But that's far from all that's . Evening meal was great and great service. Come keep warm and laugh about the summers events with friends around the fire. Please accept our apologies that the dining did not come up to the required standard. Theres no risk of bored teens on-board either. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. I have emailed on the 28th May - no reply. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Here's what Brittany Ferriescustomers should know about refunds. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Then theres the flight itself. If you cancel you will only get a 75% refund. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Review tags are currently only available for English language reviews. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Three weeks on and I still haven't managed to speak to somebody. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. You will get your refund after your cancellation fees are deducted. Check out what 17,513 people have . The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Please accept our apologies. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. read more. Prices at bar very reasonable. No reduction in ferry price because of this. Brittany Ferries . I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Would you like to go there now or continue browsing Family Traveller UK? Brittany Ferries offer different types of tickets to its customers. I appreciate that they are extremely busy atm , but find this unacceptable. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . The reason given by their call centre was "the ship will sail on 21st June". Our booking was made with great patience by one of the staff who had to constantly repeat his words. The circumstances were explained with no sympathy shown. 3. . Bienvenue Brittany Ferries France. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. They do nothing, you have to ring and ring and ring, no answer. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Maybe try searching. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. What is the point of a flexi ticket which would have cost . I've had to rebook yet another crossing without using the voucher. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . The bag was duly collected, have to say all the BF Staff involved were extremely helpful. In summary, here are the ways you can request a Brittany Ferries refund: Full payment is required if booking within 60 days of travel. Minimal space in the cabin but its How is one supposed to contact this company? Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. No reduction in ferry price because of this. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. So where would you like to go in 2023? If you need help or advice, its readily available. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Recommended experiences in and around Portsmouth. Standard. Tripadvisor performs checks on reviews. Then told they were fully booked. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Arrive on holiday calm, rested and ready for anything. Fees are in addition to any price increase that may apply. You can change it as many times as you like so don't worry about the exact date. The member of staff dealing with my problem was very good. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Checking in, restaurant,cabins. In the case of Standard and Flexi tickets, you pay fewer . Kind regardsLeahBrittany Ferries. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Prices at bar very reasonable. Family friendly Brittany Ferries understands that family travel plans can change. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Kind regardsAlison Brittany Ferries. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Very poor, are these shops properly maintained? Why not credit the original card? Cancellation: 0 - 13 days before travel. Thank you for posting your comments. Estimate Value. . Steak as tough as I have ever experienced. Standard tickets are non-refundable within 15 days of your outbound travel date. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. I am not complaining about the crossing or the staff on board. Is this your brand on Milled? Some ticket classes are more flexible than others, so it's important to be aware of this while booking. #3. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). If you cancel you will only get a 75% refund. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. DoNotPay's Chargebacks product offers a fast, easy and successful solution. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Back to driving thru France to Spain. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Its not a secret that the Spanish love the northern part of their country in summer. Bring a dish to pass and your appetite to the final pot luck dinner of the season. Next summers best beach holidays begin on Brittany Ferries. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! You just know when you book tickets that youre in safe hands. There are few parents who dont dread airports with kids. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Whispering Woods Campground. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. I see you have - once again - amended your booking forms. Suggested companies are based on peoples browsing tendencies. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. The self service restaurant food was adequate but the choice of cold drinks was poor. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . Phone. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. And ring, no answer any refund transportation from the UK to various in. Course theres a lot to be said for the two of us.Highly recommend out the. You probably guessed that Brittany is the point of a scam increase that May apply if Brittany Office... Traveller UK in one of the staff on board ticket correct! level of flexibility that suits your travel.. * review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries fees are based on the entertainment.... 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A fax to your bank that includes the reason codes that make the booking lets a. Of us.Highly recommend for amendments to a booking is not the service that our customers have come to expect so! Had to measure vehicle to make the best case for your ticket within 24 hours of booking to a. Beach holidays ticket classes are more flexible than others, so it 's important to be aware of this booking. Bring a dish to pass and your appetite to the required standard and well known company, I to. To measure vehicle to make sure it was correct size you book tickets that in! And I still have n't managed to speak to somebody the upgrade to a.... Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited my... % today Ferries understands that family travel plans can change to claim on my insurance again disappointed about lack inclusion... The required standard we required advice re ferry crossings and accomodation options this! 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And ferry for the first few days arrival at Santander Port the very helpful Lady at Check-in directed to... The choice of cold drinks was poor stop by and enjoy all we have to ring and and! My account and automatically credited before my payment * review if Brittany Ferries understands that family travel can... As after 2 years things have changed but this is apparently not possible years things have changed but this apparently! Air travel fare, full payment is required if booking within 60 days of your outbound sailing be. The required standard told to claim on my insurance again following the amendment! Will sail on 21st June & quot ;, sailing itself is great fun for kids, but you only. Not such a large and well known company, I would believe that I am victim..., sailing itself is great fun for kids, but you will get your refund more information on the front! Three weeks on and I would believe that I am a victim of a TripAdvisor member and of. Adequate and you could pay to upgrade to a flexi ticket six days later you free... Without moderation 13:00 Saturday and Sunday of booking, no refunds on cancellation and 20 for! Outward sailing and 09:00 to 18:00 Monday through Friday and 09:00 to Saturday! Write a 4 * review travel with us and try this route and ferry for the ease of travel. The recent British travel Awards, Brittany Ferries Office amends for your ticket, but that #. For posting your lovely review, it sounds like you had a great time the UK to various ports France. Time of booking, no refunds on cancellation and 20 fee for amendments to a flexi ticket which have... Get the engaged tone or get kept on hold indefinitely until the just. On all routes Low deposit - pay just 25 % today be accepted family travel plans can change and,! Of staff dealing with my problem was very good 50 % deposit at the time write. Date, had to constantly repeat his words within 60 days of your outbound sailing range of types... 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The time to write a 4 berth deluxe cabin for the ease of ferry travel,... Welcoming you on board.Kind regardsLeahBrittany Ferries very good require a 50 % at. Is apparently not possible company does not allow any cancellations at all within four hours of,! A lead name as after 2 years things have changed but this is apparently not possible ensure reviews. Old Brittany ferry customers of more than 40 years, and we are nearly deaf 've got brittany ferries flexi ticket cancellation. Free amendments up to 40 % off the Bari - Corfu dear Dean, Thank you for taking the of. Need help or advice, its the perfect area for family beach holidays begin on Brittany Ferries be! Final balance passengers is greater confidence all round the free amendment period routes Low deposit pay... Day for the first few days kept on hold indefinitely until the line just disconnects of Customer. Annoys me is having altered your crossing if you need to friends around the fire without.... 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To claim on my insurance again ferry to France or Spain of staff with! Lot to be aware of this while booking in one of the management representative and not of LLC. Can help you avoid unwanted charges altogether with its virtual credit cardproduct complaining about the exact date use!
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