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Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. All e-mails from the system will be sent to this address. You can withdraw this consent at any time by contacting us on-line where applicable. Contact Us - TLScontact www.tlscontact.com VISA APPLICATION QUERIES. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. 5. TLScontact has neither HMPO or UKVI competences nor responsibility to make decisions about issuing or denying British passport or citizenship applications. Answer your enquiries and/or resolve any dispute relating to TLScontact specific services; 7.6 TLScontact shall not be held liable or in default due to any delay or non-performance due to a force majeure or to any other event which is beyond TLScontact reasonable control or for any act or omission not attributable to TLScontact. 2.4. In case of material changes in these terms we will inform you by any appropriate means. Which cookies does TLScontact use? Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. Access the right to access your personal data, obtain a confirmation of your personal data we currently hold. UK in Nigeria on Twitter: "Update on UK Visa Application. Name Purpose Description Storage Period Third party service providers working on our behalf 12.2 You must ensure that the details provided by you on registration or at any time are correct and complete and inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. TLScontact by your side. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. Cookie settings in Firefox In case you havent activated your account, thank you for clicking on the link sent to your mailbox. 3.1 Price of the Service fee of TLScontact Please choose the Visa Application Centre where you would like to submit your application. Changes to the Terms of Service We are not responsible for viruses and you must not introduce them JavaScript seems to be disabled in your browser. 19. We suggest you read the privacy notice of any website before providing any personal data. TLScontact today inaugurated a new Visa Application Centre for UK Visas & Immigration (UKVI) in Victoria Island, Lagos. 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. 6.1.2. Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation. By credit/debit card; TLScontact Centre - Nigeria Create your TLScontact Account Registration to this site will allow you to check the status of your application step by step. Will never be used for anything other than to process the requested service; HOW IS YOUR PERSONAL DATA USED? 7. We keep your personal data in accordance with our legal obligations and with our Clients instructions. 6. Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. Your personal data (i.e. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. 22. 3.2 Price of the service fee of HMPO/UKVI We are not responsible for websites we link to Find out all mandatory steps to apply for a UKVI visa. Price This new centre complements bigger locations for UKVI in Ikeja, Lagos and in the Nigerian capital Abuja and enhances the services available to TLScontact visa applicants in Nigeria. User-generated content is not approved by us We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence; 10. The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. Please begin by selecting the country where you are applying from. If you already have an account, please login here. TLScontact does not do profiling. Our site is only for users in Nigeria If you need to travel urgently, please contact UKVI for assistance. Validate who you say you are; This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice. Where our site contains links to other sites and resources provided by third parties, such as UKVI, these links are provided for your information only. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; We obtain personal data about you when you use our website, when you come to our TLScontact Application Centre as a visitor and/or when you use some of our Added Value Services (AVS). We will never sell your personal data or use it in any way without your direct knowledge. Ju lutemi prdorni nj shfletues tjetr interneti. We apply rigorous processes and process controls across our organisation and operate a single digital platform, TLSconnect to track all our activities and provide our government clients with real-time data on our operations and full traceability of all applications. travel to England from another country during coronavirus (COVID-19). They shall prevail over any other version and any other conflicting document. 9. 7.9 If due to any breach of contract or negligence on the part of TLScontact, the Customer submitted passport is lost or damaged beyond a useable condition, then TLScontact will pay to the applicant the amount of the fees charged by the government of the Customer home country for the replacement of the lost or damaged passport through their normal replacement procedure, and TLScontact will assist the applicant with the same within its capacity. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. On the Website, the Customer selects the Services he or she wishes to order according to the following procedure: TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. 18. Be genuinely held (where it states opinions). If you have applied through a third party, such as an agency or a solicitor, and used their email address on the visa application form, email notifications will go to this address. The e-mail address is not made public and will only be used for password reset and application process updates. Strictly Necessary Cookies For further information, please visit the link here. This step is mandatory in order to be able to register to your account. You may not use our site: The content on our site is provided for general information only. When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. It is therefore up to the Customer to check the accuracy of the order and report any errors without delay. We cannot control or direct how your personal data is used after transferring it to His Majestys Passport Office/UKVI since it acts as the data controller. Complete your application form Please enter the provided e-mail address and password during your account creation. Is stored for only as long as required to process service; service not directly linked to the application), and process your payments; To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the Personal Data Request category in the Reason for contact field. Chat rooms; The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. 21. HOW IS YOUR PERSONAL DATA USED? 11. Prepare your supporting documents WHAT DO WE COLLECT? The services subject to the present terms of service are provided by TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (TLScontact). Our Visa Application Centre in Lagos Ikeja is open for new visa applications. Contact Us - TLScontact VISA APPLICATION QUERIES If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we can help you as quickly as possible. 12.1 These content standards apply to any and all material and information which you contribute to our site, (Contribution), and to any interactive services associated with it. Loss of profits, sales, business, or revenue; If you wish to contact UK Visas & Immigration with a question about your visa application, you can do so by phone or email. If the right of cooling off is exercised within the aforementioned period and the Service has not even started, solely the price for the Services shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customers decision to cancel. This step is mandatory in order to be able to register to your account. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. You can turn off cookies for our website through the settings page on your browser. If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. We may share personal data with third parties to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence. Victoria Island, Lagos, Nigeria. You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. HOW DO WE COLLECT YOUR PERSONAL DATA? Cancellation or suspension of your registration does not affect any statutory rights. TLScontact is a registered trademark. Any questions you have in relation to this Privacy Notice or how we use your personal data should be sent to our Data Protection Officer: TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE If you wish to complain about information and materials uploaded by other users please contact us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Ground and First Floors, Etiebets Place, 21 Mobolaji Bank Anthony Way, Ikeja, Lagos, Nigeria. 23. Our core business is to operate application centres on behalf of government authorities (our Clients), such as His Majestys Passport Office and UK Visas and Immigration (also referred to hereinafter as UKVI), an administrative authority which is part of the UK Government. You are not permitted to use it without our approval. Government Authorities The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Profiling Subject to a reasonable efforts obligation, TLScontact undertakes to do its utmost to provide the Services to the Customer depending on the applicable appointment date. We will only disclose personal data that is necessary to deliver the service. For personal data concerning your related services (TLScontact acting as a data processor) We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. These terms of use, their subject matter and their formation, are governed by the law of Nigeria. 5. We will only collect personal data required by our Clients to related service(s). These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. This may result in our taking all or any of the following actions: Welcome to the centre of Lagos Victoria Island Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. to collect your passport or get our Express Courier Return service. Immediate, temporary or permanent withdrawal of your right to use our site and your registration account; Complete your application form Prepare your supporting documents Give the impression that the Contribution emanates from Limited Liability Company TLScontact (RU) (abbreviate: LLC TLScontact (RU)), if this is not the case; 1.2. Name Purpose Description Storage Period Please do not attend our centre until you have been invited to do so. You must not disclose it to any third party. You and we both agree that the competent courts of Nigeria will have exclusive jurisdiction. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. 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